智能仓库的六个步骤：从咨询和规划到 24/7 支持

实施了 100 多个项目，交付了 63,000 平方米的仓库空间，六个关键应用领域，服务覆盖全球五个地区 - STORIN 将标准化交付流程与四层售后支持相结合，将仓库自动化变为现实。

STORIN是一家智能仓储系统集成商，提供从咨询、规划到系统交付的端到端服务。迄今为止，我们已帮助实施100多个项目并管理超过63,000平方米的仓库空间，服务于全球五个地区的六大核心行业。

在整个行业中，同样的问题不断出现：设备已经购买，但系统仍然无法运行。

设备规格明确规定了 AGV 的载重量、穿梭车的移动速度以及货架的高度。但智能仓储项目的成功通常取决于集成商交付项目和长期支持的能力。该解决方案是否满足实际运营需求？系统可以连接并协同工作吗？系统上线 7 天或 100 天后谁将承担责任？

在本文中，我们将解释我们如何满足不同的应用需求、支持项目交付并提供售后服务。

01 |六个关键应用：从自动化单个任务到完全集成的智能仓库。

智能仓储并不是一种一刀切的解决方案。电子商务、制药、汽车和工业运营以及电子制造都有不同的 SKU 配置、订单处理流程、场地条件和人员结构。这就是为什么我们不为每个客户提供相同的解决方案。我们从每个仓库的实际使用方式开始，然后选择正确的系统和设备组合来满足其需求。

1。智能物料搬运：AGV/AMR

移动机器人（包括钻下机器人、周转箱搬运机器人和叉车模型）接管人工运输并在不同区域之间移动货物。适合运输任务频繁、路线相对固定的作业。这是仓库自动化最常见的起点之一，提供可管理的投资和明确的结果。

2。货到人：G2P

机器人将整个货架提升或运输到拣选工作站，将货物运送给操作员，而不是让操作员步行到货物处。这种方法非常适合具有许多 SKU 和分散订单的电子商务和零售仓库，可在拣货效率方面带来一些最显着的收益。

3。币对人：B2P

机器人使用存储周转箱作为处理单元，将所需的周转箱带到工作站。这种方法适合多品种、小批量、高密度周转箱存储的操作，平衡存储效率和拣选效率。

4。托盘到人：P2P

货物由托盘搬运，输送机系统将满托盘负载运送到工作站。这种方法适合运送整箱货物并处理大量入库和出库量的配送仓库。

5。自动叉车：AGF

无人驾驶叉车可处理托盘运输、上架以及卡车装卸，在涉及高空提升和移动重物的任务中取代人工操作。它们在不适合长时间手工作业的寒冷或多尘环境中特别有用。

6。基于穿梭的ASRS

Four-way shuttles work with multi-level racking to create a high-density automated storage and retrieval system, maximizing storage capacity within a limited footprint. This approach suits projects that require both efficient use of floor space and high throughput.

02 | Software and Data Platform: Making Equipment Work Together.

Hardware determines how much can be moved. Software determines whether the job is done right. We offer five software modules that work together on a shared data platform:

WMS – Warehouse Management — Connects business processes and orders, and manages inventory and warehouse operating strategies.

WCS – Equipment Control — Directly controls equipment on the warehouse floor.

RCS – Robot Scheduling — Coordinates routes and tasks across multiple robots to avoid congestion and deadlocks.

Digital Twin Visualization — Maps live operations onto a screen, making problems visible and allowing past events to be reviewed.

AI Data Intelligence — Uses operational data to optimize order waves, storage locations, and scheduling strategies.

The value of these five modules goes beyond their individual functions: they share the same data. Equipment status, order progress, inventory changes, and staff performance are connected within one system. Managers see one connected warehouse, rather than six isolated systems.

03 | Standardized Delivery in Six Steps: Turning Service Capabilities into Verifiable Milestones.

It’s easy to talk about service capabilities without showing what they mean in practice. We make them concrete through six delivery milestones, each with deliverables that can be reviewed and accepted.

04 | After-Sales Support: The Real Test Comes Seven Days After Go-Live.

For many projects, the turning point comes after go-live. Rising volumes, changing SKU profiles, and equipment wear can gradually move a system away from the operating conditions it was originally designed for.

That’s why we commit to 24/7 support after go-live, backed by four services working in parallel.

Remote Support : We provide a 24/7 hotline and remote system access. Most software and scheduling issues can be diagnosed and resolved remotely, allowing a fast response without interrupting on-site operations.

On-Site Service : Our regional engineers provide support from nearby locations. When an issue requires on-site attention, they arrive within the agreed timeframe to address it in person, rather than stopping at telephone support.

Spare Parts Availability : Frequently used spare parts are stocked close to where they are needed. Equipment downtime means lost production capacity, and keeping spares nearby is the most effective way to shorten that downtime.

Resident Support : We provide resident operations and maintenance support for key projects. For high-volume projects with demanding requirements for continuous production, our engineers work alongside the customer’s team.

Beyond these services, we provide continuous optimization. We use operational data to review and refine scheduling strategies and workflows, helping the system run more smoothly in real-world use—rather than treating its go-live state as the endpoint.

05 | Credentials and Systems Behind Our Service.

Service capabilities need to be supported by established systems, rather than individual experience alone:

National High-Tech Enterprise Designation (China) — Technology leadership driven by innovation.

ISO 9001 Quality Management System Certification — Standardized delivery processes.

ISO 27001 Information Security Management System Certification — Security controls for customer data and systems.

20+ Software Copyrights — Core software developed and controlled in-house.

06 | Project Highlights: Results You Can Verify.

E-Commerce Platform · Rack-to-Person Solution

With 3,000 m² of storage space, storage efficiency improved fivefold, picking efficiency increased threefold, and picking accuracy reached 99.9%.

Pharmaceutical Group · Rack-to-Person Solution

100 AGVs work together to support deliveries to 1,287 stores, handling 10,000+ outbound order lines per day. The pharmaceutical industry demands the highest standards of accuracy and batch traceability, making this project a direct demonstration of the system’s reliability.

Automotive and Industrial Operations · Automated Forklifts + Elevated Smart Storage

Operational risk approached zero, workplace injury incidents fell by 99.9%, and operating efficiency increased by 50%. In operations involving heavy loads, handling at height, and continuous work, the value of replacing manual tasks with automation is especially clear.

The return on warehouse automation isn’t realized on the day the contract is signed, but during the first year of stable system operation.

We choose systems to fit each application, make the software work together, deliver through a standardized six-step process, and provide four layers of 24/7 after-sales support. This is the service foundation we’ve built through 100+ completed projects. Equipment can be bought, but the ability to deliver has to be built—one project at a time.

Evaluating a smart warehousing project?

Get in touch with our team. We can start by assessing your requirements and the project’s feasibility.